Search

Blind father-of-two ‘humiliated’ by Barking food shop snub to guide dog

15:54 17 September 2013

Mark and his dog "Eddie" outside Subway in Vicarage Field Shopping Centre, Barking

Mark and his dog "Eddie" outside Subway in Vicarage Field Shopping Centre, Barking

Archant

A blind father-of-two was left “humiliated” after staff at a fast food chain refused to serve him because he had his guide dog with him.

Mark Parham was forced to walk out with his daughters Hannah, seven, and Connie, five, and wife Mim, 41, from a branch of Subway at Vicarage Field Shopping Centre, Barking, on Friday evening, September 13.

The 43-year-old, who has been legally blind for 20 years, said his faithful companion Eddie — short for Edward — was wearing the normal fluorescent yellow jacket identifying him as a guide dog when it happened.

“It was humiliating more than anything else. It’s very upsetting for the children to see their dad treated like that,” he said.

“It’s also frustrating because I couldn’t get my two daughters fed.”

Mark said he was left waiting for 15 minutes after staff refused to serve him but took the orders of other customers, leaving him with little choice but to leave and go elsewhere.

Eddie, a Golden Retriever and Labrador cross, is Mark’s second guide dog and had only been out with his owner for the first time two weeks prior to visiting Subway.

“It’s hard enough being blind and it isn’t easy handling a guide dog,” he said, adding it wasn’t the first time he had encountered difficulty when with his dog.

A spokeswoman for Subway said: “We want to reassure our customers that working guide dogs are always allowed in Subway stores.

“All Subway stores are independently owned and operated by franchisees. We are aware of an incident at the Vicarage Field Shopping Centre and are investigating the case at this particular franchise.”

0 comments

Latest Barking and Dagenham News Stories

37 minutes ago
Rubbish dumped on the street in Kilsby Walk in Dagenham

Residents are kicking up a stink over the growing problem of fly-tipping that is blighting many of Barking and Dagenham’s roads.

Northbury Primary School pupils in Barking presented £1,000 to Human Aid

Pupils and parents from Barking donated £1,000 to charity Human Aid UK, after raising the cash in just one hour.

Raj Kumar is urging people in Barking and Dagenham to get help with mental health through Talking Therapies

Your clinical commissioning group’s mental health lead, Raj Kumar, 44, tells Sebastian Murphy-Bates about the importance of prioritising people who struggle in silence

The overground service won't run from Barking station until February next year

The closure of the Overground will go ahead as scheduled, with Barking commuters set to be affected until February next year.

Yesterday, 13:56
Ukip leader Nigel Farage kicked off his Brexit bus tour in Dagenham today

Ukip leader Nigel Farage began The Brexit Bus Tour in Dagenham today, an area he says has suffered an “exploding” population.

Yesterday, 13:00
Becky Warren with daughters Remaya, Brooke and Aaciyah

A dying mum who has raised thousands of pounds to enjoy a final “magical” family holiday says staggering insurance costs means she will have to double her target.

Yesterday, 09:24
The siting of two bus stops directly opposite one another in Dagenham has been called

Transport for London’s (TfL) siting of two Dagenham bus stops directly opposite one another has been slammed as “ridiculous” amid congestion fears.

Sunday, May 22, 2016
From left, mayoress Kira, mayor Eileen and consort Reg Keller

From swapping stories with Bobby Moore’s mum to motherhood on the Gascoigne Estate, the new mayor is made and shaped in Dagenham.

Newsletter Sign Up

Most read news

HOT JOBS

Show Job Lists

Competitions

Win a BMW 1 series

There are fewer cars currently on the market more stylish and exciting than the BMW. Known all over the world as one of the best car manufacturers, the BMW is renowned for sleek designs and fantastic high quality workmanship.

Kindle 7 inch tablet

Are you looking for a brand new gadget to help you stay connected on the go and make that long journey home a bit more entertaining? Look no further. MyOffers is giving you the chance to win 1 of 50 Kindle Fire 7” Display Tablets! That’s 50 times more chances to win, so hurry up and enter our competition today and you could be one of our lucky winners!

Digital Edition

cover

Enjoy the
Barking and Dagenham Post
e-edition today

Subscribe