Search

Blind father-of-two ‘humiliated’ by Barking food shop snub to guide dog

15:54 17 September 2013

Mark and his dog "Eddie" outside Subway in Vicarage Field Shopping Centre, Barking

Mark and his dog "Eddie" outside Subway in Vicarage Field Shopping Centre, Barking

Archant

A blind father-of-two was left “humiliated” after staff at a fast food chain refused to serve him because he had his guide dog with him.

Mark Parham was forced to walk out with his daughters Hannah, seven, and Connie, five, and wife Mim, 41, from a branch of Subway at Vicarage Field Shopping Centre, Barking, on Friday evening, September 13.

The 43-year-old, who has been legally blind for 20 years, said his faithful companion Eddie — short for Edward — was wearing the normal fluorescent yellow jacket identifying him as a guide dog when it happened.

“It was humiliating more than anything else. It’s very upsetting for the children to see their dad treated like that,” he said.

“It’s also frustrating because I couldn’t get my two daughters fed.”

Mark said he was left waiting for 15 minutes after staff refused to serve him but took the orders of other customers, leaving him with little choice but to leave and go elsewhere.

Eddie, a Golden Retriever and Labrador cross, is Mark’s second guide dog and had only been out with his owner for the first time two weeks prior to visiting Subway.

“It’s hard enough being blind and it isn’t easy handling a guide dog,” he said, adding it wasn’t the first time he had encountered difficulty when with his dog.

A spokeswoman for Subway said: “We want to reassure our customers that working guide dogs are always allowed in Subway stores.

“All Subway stores are independently owned and operated by franchisees. We are aware of an incident at the Vicarage Field Shopping Centre and are investigating the case at this particular franchise.”

0 comments

Latest News Stories

Yesterday, 19:00
Charles Mayes, 95, died in the crash

A tipper truck driver “panicked” and drove off after a crash which saw a 95-year-old die, a court heard today.

Yesterday, 15:47
Ruth Umerah, from ELUTEC, with John Lewis, MD of Londoneast-UK

The final piece of the Sanofi-site jigsaw has fallen into place with the sale of the last 25 acres of unaccounted-for land.

Yesterday, 13:00
Pupils at Parsloes Primary School letting off balloons as part of project

Parsloes Primary pupils raised £100 for Richard House Hospice – along with 90 balloons.

Yesterday, 11:56
An estimated 7,000 people were treated with contaminated NHS blood and more than 2,000 have since died

Our investigation has highlighted the many ways local victims of the NHS contaminated blood scandal continue to be failed decades on. Now investigations editor David Powles outlines the improvements badly needed

Most read news

Competitions

Good times with Greenall's!

Good times with Greenall’s, a Great British gin sponsors Great British racing.

Escape to the picturesque sights of Cornwall

Summer is finally here, and what is the number one holiday location in the UK during the warmer months? Cornwall, of course!

Digital Edition

Image
Read the Barking and Dagenham Post e-edition today E-edition
Family Notices 24


Our trusted business finder