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Elderly woman from Dagenham left bedbound by housing association admin issue

PUBLISHED: 07:00 09 August 2017 | UPDATED: 09:55 09 August 2017

Theresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bed

Theresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bed

Archant

Carers recommended an elderly Dagenham woman remain permanently in bed - because her housing association failed to replace a broken hoist which gets her up in the morning.

Theresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bedTheresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bed

Theresa Carroll, 72, has been relying on private carers and the help of her granddaughter Courtney, who is an apprentice teaching assistant, to be able to get in and out of bed.

Housing Care, the association responsible for looking after Theresa’s home, have now agreed to replace the hoist nearly a year since it broke.

They agreed to this after this paper approached them for a comment, blaming an admin issue for the delay in responding to Ms Carroll’s complaints.

Social services and the NHS also failed to step in and provide the necessary equipment for the pensioner.

Theresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bedTheresa Carroll with her granddaughter Courtney Carroll and the broken hoist which is used to get Theresa out of her wheelchair and bed

Theresa, who has been in a wheelchair from a young age, said: “It’s very hard for me without the carers coming and my granddaughter has been fantastic with looking after me.

“She has been dealing with the complaint and helping me to try and get the housing association to fix the hoist so I can get around again – I’m so grateful.

“My independence was being taken from me instead of helping a vulnerable adult have quality of life.”

Theresa says she couldn’t afford to replace the hoist herself as they cost thousands of pounds - money she doesn’t have because her age and disability prevent her from working.

Granddaughter Courtney said: “The way they’ve treated my nan is terrible – she has been complaining about this for ages and no one has done anything to help her.

“I’m very happy they’re sorting it out finally, but it’s disgusting it has taken this long.”

A Circle Housing spokesperson said: “We are sorry that Ms Carroll has experienced this issue and we are working hard to fix it as quickly as possible.

“As the hoist was not registered with us by the local authority or the resident, we were not aware of the issue until 24 July 2017. As soon as we were made aware of the problem, we arranged for our contractor to visit Ms Carroll and they concluded that the hoist requires new parts, which were ordered as a matter of urgency. Once the new parts are received we will attend and repair the hoist. We will keep Ms Carroll updated on the timings.”

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