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Mother feels like prisoner in her own home after week with no lift

PUBLISHED: 17:25 18 September 2018 | UPDATED: 17:25 18 September 2018

Hayley Cole and her children have been unable to leave their property for days after lift broke down. Picture: Hayley Cole

Hayley Cole and her children have been unable to leave their property for days after lift broke down. Picture: Hayley Cole

Hayley Cole

A mother and her five children have been left trapped in their flat while they wait for Barking and Dagenham Council to fix a broken lift in their block.

Broken down lift has left Hayley Cole unable to leaver her house. Picture: Hayley ColeBroken down lift has left Hayley Cole unable to leaver her house. Picture: Hayley Cole

Hayley Cole, 34, said she is unable to leave her third floor flat in Laburnum House, Dagenham, with her five children until the lift is fixed.

According to Hayley the lift stopped working on September 7 but the following day it was back in service until somebody became stuck later that day.

They had to be rescued by the Fire Brigade and the lift has not worked since.

There is a second lift in the block but it only stops at the even floors leaving Hayley and her children aged 12, five, two and one-year-old twins literally housebound.

Broken down lift has meant Hayley Cole and her children have been unable to leave the house: Picture Hayley ColeBroken down lift has meant Hayley Cole and her children have been unable to leave the house: Picture Hayley Cole

She said: “During this time I’ve been a prisoner in my own home, I can’t physically get down the stairs as I have one-year-old twins that cannot walk yet and a two-year-old.

“I’ve had to rely on my friend to pick my five-year-old girl up and take her to school for me and pick her up.”

“She’s crying every morning because she wants me to take her to school.”

Hayley said a contractor had visited the site on Monday to have a look at the lift but informed her that a new part was needed to get it back to working order.

Hayley Cole and her children have been unable to leave their property for days after lift broke down. Picture: Hayley ColeHayley Cole and her children have been unable to leave their property for days after lift broke down. Picture: Hayley Cole

“I’ve emailed the council numerous times about the health and safety issues and they have said there aren’t any,” she said.

“Since then I have rung the housing repairs number and spoke to numerous people, they said they are waiting to hear back from the contractor to find out how long it will be until the lift is fixed.”

She added: “I’m getting really frustrated and running out of patience, every time I call, I get told something different.

“It’s getting to the point where the kids are starting to misbehave because they haven’t been out for so long.”

A spokeswoman for London Fire Brigade confirmed that that they were called to Laburnum House on September 8 to rescue a person stuck in a lift.

Barking and Dagenham Council failed to provide the Post with a comment.

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