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Barking mum distraught after weeks without hot water

PUBLISHED: 17:30 23 January 2017

Residents in Robert Lewis House, Barking, are experiencing ongoing issues with their hot water and heating. Picture: PA Images.

Residents in Robert Lewis House, Barking, are experiencing ongoing issues with their hot water and heating. Picture: PA Images.

PA Archive/PA Images

A mum who was unable to bathe her newborn baby for three weeks due to hot water probems has called on her housing association to resolve the issue.

Deanne Webber, 25, couldn’t wash little Reagan Ronan, now 10 weeks, in her flat in Barking after ongoing issues with hot water and heating over the past two months.

Struggling physically after a Caesarean section, Deanne felt abandoned when she brought her youngest back home to Robert Lewis House in November.

“I couldn’t really walk so I couldn’t boil up the kettle to fill up the bath either,” she explained.

“What if I dropped the water – it could have been dangerous.”

Deanne, who also had to go without the utilities for a week earlier this month, says the service from housing association L&Q has been “awful and disgusting”.

The mum-of-two, who has another child Riley Ronan, three, said she felt “unclean” following her birth as she struggled with post natal depression.

“It’s an ongoing problem,” said Deanne, who has had to go without hot water or heating on at least five occasions since she moved to the Mallards Road flat two years ago.

“I’ve complained to them countless times, but nothing’s happened,” she said.

Other tenants experienced the similar issues at the L&Q housing association property at about the same time last year – and it seems the situation has still not been resolved.

Deanne, a former carer at Bennetts Castle Care Home in Dagenham, is at a loss.

“I don’t want to live here anymore, I don’t know when it’s going to go off again,” she said.

An L&Q spokesman apologised to all the residents “inconvenienced by the ongoing problems with the communal heating and hot water system at Robert Lewis House”.

“We are very sorry that these issues still persist and fully appreciate residents’ frustration with the issues that have and are being experienced,” he said, adding that engineers and external experts were doing their “utmost to ensure a permanent resolution to the problem”.


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