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Better service promised as TfL takeover

PUBLISHED: 17:35 06 May 2015 | UPDATED: 17:35 06 May 2015

Howard Smith, TfL's director of Crossrail

Howard Smith, TfL's director of Crossrail

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Tube-style maps inside carriages, electronic information boards and more staff are among the benefits promised when Transport for London (TfL) takeover the Liverpool Street to Shenfield line.

While he warned travellers not to expect to see an improvement overnight, TfL’s Crossrail operations director Howard Smith told the Post there would be big changes on the service as it joins the rest of the city’s transport network in a few weeks time.

“We will staff stations from the very first train to the very last train,” he said.“If people need assistance getting on and off trains with ramps, they can do that without having to give notice, which is one of the differences to National Rail – you can turn up and go.

Increasing policing and smartening up existing trains is also in the pipeline.

And Howard said MTR – Mass Transit Railway, the company which will run the trains on behalf of TfL – had a “big incentive” to make services more reliable.

“We took over London Overground in a similar way and halved the number of delays over the past four years or so,” he said.


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