Dagenham pensioner demands apology from 'rude' binman after 'missed' green waste collections
PUBLISHED: 10:30 06 June 2017 | UPDATED: 10:52 06 June 2017
A pensioner claims she was left shaken by the “disgusting” behaviour of a binman who refused to take all her green waste – after her collection was reportedly missed for a month.
Grandmother-of-four Sheila Betts says the council worker was “rude and aggressive” after she tried to make sure her excess garden waste was removed from her home in Cannington Road, Dagenham, last Wednesday.
Sheila, 78, who forks out £40 a year since the council’s free service stopped in April, she claims her green bin has been left unemptied for the two previous fortnightly collections.
Sheila says she was then forced to leave a surplus of green waste, which she left wrapped neatly in a plastic bag on top of her bin.
“One of the three binmen was very abusive, he wouldn’t take the extra bag,” said Sheila. “I offered to do it for him but he refused, so I took the bag and threw it into the van.
“He said that I ‘looked like the kind of woman who would call the council’. He was really arrogant.”
Sheila says she and her husband Bill, 81, were happy to pay the fee “to keep our garden pristine”.
“We are willing to pay the money because we want to keep that area tidy,” she said. “I would like an apology, I would hate him to treat other elderly people in the same way, it’s disgusting.”
But a council spokesman has refuted the claims, saying that Sheila’s bin was in fact collected on May 3, and that she did not put out her next bin on the correct collection date of May 17, but mistakenly put it out the following week when a collection was not due.
The extra bag was not collected, he said, “as the new paid-for service only includes the collection of one green bin”.
He added: “We appreciate this is a new service and it will take some time for residents to get used to but our staff are entitled to do their rounds without hostility or verbal abuse from residents. Having spoken to the team involved we will not be taking this any further.”