Disabled passengers ‘turn up and go’ on c2c at Barking
PUBLISHED: 09:46 13 May 2015 | UPDATED: 11:04 13 May 2015
Train operator c2c is trialling a new “Turn Up and Go” scheme at Barking station for disabled passengers.
Travellers who need assistance will now be guaranteed support without pre-booking at 36 National Rail stations across London, including Fenchurch Street, Limehouse, Barking and Upminster.
Disabled passengers are normally asked to book ahead by four hours on c2c services, to make sure staff will be available for support and assistance.
c2c station manager Cassandra Sutton said: “We always aim to help mobility-impaired passengers onto the next available train, whether or not they have booked ahead, but now we’re guaranteeing that service will always be available at these key London c2c stations.
“We want to make rail travel attractive to all passengers, and we hope this extra flexibility will help achieve this.”
For more information visit c2c-online.co.uk/assistance/mobility-impaired/london-trial.
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