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Dagenham family’s anguish after burst pipe leaves 2ft hole in ceiling

PUBLISHED: 12:00 10 September 2018

Family left without water in bathroom and little help from the council. Picture: Clint Dias

Family left without water in bathroom and little help from the council. Picture: Clint Dias

Clint Dias

A family in Dagenham has been left without running water in the bathroom for two months following a pipe burst under a bath.

Clint Dias, 44, and Tracey Dias, 48, of Longbridge Road, Dagenham, described how their council property had been flooded with 2 inches of water following the burst, which left a 2ft by 3ft hole in the ceiling.

The family claim they have rung the council on over 60 separate occasions but continued to be transferred between different departments.

The damage caused has also had a significant impact on their Rosie Dias, 15, with the family having to rely on the goodwill of friends and family to use their facilities.

Ms Dias said: “We’ve had to go to other people’s houses; we’ve had to rely on them.”

Clint Dias has been left frustrated at the lack of action from the council.

He said: “Every time we call they respond by saying it has been given to another department.”

After being contacted by the Barking and Dagenham Post the council contacted the family regarding repairing the damage to the property.

A council spokesman said: “We can confirm the plumbing works to fix the leak have now been completed and an appointment has been booked to repair the hole in the ceiling.

“We apologise for the distress this may have caused and have carried out a full investigation.

“According to our records the bath appears to have been fitted by a third party and such work falls outside the responsibility of the council which is why there was a delay in getting the issue resolved.”

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