Dagenham family’s anguish after burst pipe leaves 2ft hole in ceiling

PUBLISHED: 12:00 10 September 2018

Family left without water in bathroom and little help from the council. Picture: Clint Dias

Family left without water in bathroom and little help from the council. Picture: Clint Dias

Clint Dias

A family in Dagenham has been left without running water in the bathroom for two months following a pipe burst under a bath.

Clint Dias, 44, and Tracey Dias, 48, of Longbridge Road, Dagenham, described how their council property had been flooded with 2 inches of water following the burst, which left a 2ft by 3ft hole in the ceiling.

The family claim they have rung the council on over 60 separate occasions but continued to be transferred between different departments.

The damage caused has also had a significant impact on their Rosie Dias, 15, with the family having to rely on the goodwill of friends and family to use their facilities.

Ms Dias said: “We’ve had to go to other people’s houses; we’ve had to rely on them.”

Clint Dias has been left frustrated at the lack of action from the council.

He said: “Every time we call they respond by saying it has been given to another department.”

After being contacted by the Barking and Dagenham Post the council contacted the family regarding repairing the damage to the property.

A council spokesman said: “We can confirm the plumbing works to fix the leak have now been completed and an appointment has been booked to repair the hole in the ceiling.

“We apologise for the distress this may have caused and have carried out a full investigation.

“According to our records the bath appears to have been fitted by a third party and such work falls outside the responsibility of the council which is why there was a delay in getting the issue resolved.”

Latest Barking and Dagenham Stories

First-half goals from Snodgrass and Antonio settle matters for Hammers

Yesterday, 19:24

Barking made the long trip back from Bury St Edmunds empty-handed after a slender defeat on Saturday.

FA Trophy: Ebbsfleet United 0 Dagenham & Redbridge 1

People say, “Age is nothing but a number.”

Yesterday, 10:00

Wondering what the weather has in store for us this weekend? Watch our Met Office video forecast.

Yesterday, 09:00

West Ham footballers helped bring some early Christmas cheer when they visited sick youngsters, including a little girl from Dagenham.

Did you know one in five people think the NHS struggles during winter because people use the wrong services?

Fri, 17:36

A teenager has been hit by a van near Barking and Dagenham College.


The Exchange in Ilford has added a state-of-the-art, Savannah-themed play area, with hand painted animal sculptures, to its brand new family zone, designed by American creative agency Playtime

Are you aged over 25 and an unpaid carer? If you want to return to employment but need practical help and support to get there, Working for Carers can help.

Everest Estates stress-free service guarantees a fixed income for your East London or Essex property every month, even if no one is currently living there. Here they talk about the scheme and explain how it can help you dodge common letting headaches.

Newsletter Sign Up

Barking and Dagenham Post twice-weekly newsletter
Sign up to receive our regular email newsletter

Our Privacy Policy

Most read news

Hot Jobs

Show Job Lists

Education Promo

Digital Edition


Enjoy the
Barking and Dagenham Post
e-edition today


Education and Training


Read the
Education and Training
e-edition today

Read Now