‘Harrowing’ stay in Queen’s Hospital for Dagenham great-grandmother Ivy, 82

Ivy Oliver with daugther Christine Tape, grandson James Tape, and great-granddaughters Sophie, Graci

Ivy Oliver with daugther Christine Tape, grandson James Tape, and great-granddaughters Sophie, Gracie, and Katie. - Credit: Archant

An 82-year-old great-grandmother has been left too scared to sit alone after a string of alleged failings at Queen’s Hospital.

Queen's Hospital

Queen's Hospital - Credit: Archant

Barking MP Margaret Hodge called Ivy Oliver’s tale “harrowing” and demanded answers from the trust that runs the hospital.

Ivy Oliver with daugther Christine Tape, grandson James Tape, and great-granddaughters Sophie, Graci

Ivy Oliver with daugther Christine Tape, grandson James Tape, and great-granddaughters Sophie, Gracie, and Katie. - Credit: Archant

Mrs Oliver, of Dagenham, was taken to Queen’s in Romford on January 12 after a fall.

MP Margaret Hodge described Ivy Oliver's tale as "harrowing"

MP Margaret Hodge described Ivy Oliver's tale as "harrowing" - Credit: PA Wire/Press Association Images

Five days later, after she says hospital staff left her abandoned on the toilet, she fell again, badly cutting her arms and legs.

But her family only found out the following day.

Mrs Oliver stayed with her daughter Christine after leaving hospital, but when left alone at the breakfast table for a few seconds, she was so scared of falling she cried out.

“I was overcome with fear for no reason and I just felt so ashamed,” said Mrs Oliver. “I was never like that before going into hospital. I said to my daughter, ‘Please don’t leave me again’.”

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Mrs Oliver says the hospital fall happened after she buzzed for assistance that never came.

She also says one nurse forcibly removed an incontinence pad, which she had brought from home, only for her family to find her distressed and ashamed in a wet bed the next day.

She complained a nurse on the ward had aggressively demanded she stand upright, despite knowing she was unable to.

Daughter Christine, 64, a former district nurse, said she was appalled: “My mum’s always been a strong person, but she’s lost all confidence and she’s been crying all the time.”

Mrs Hodge said: “The account of Mrs Oliver’s treatment is harrowing and worrying. I have taken it up with the chief executive of Queen’s Hospital and asked for a full investigation.”

A spokesman for Barking, Havering and Redbridge University Hospitals NHS Trust said: “The trust is sorry for any distress that may have been experienced by Mrs Oliver and her family when she was a patient at Queen’s Hospital. Once investigations are complete, the trust will be writing to Mrs Oliver and her family with the findings and would be more than happy to meet with them to discuss any concerns they may have.”

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