Dagenham widow left bleeding in A&E for two hours

Anne said mum Suzanne Emmery had to wait about two hours for painkillers after her fall

Anne said mum Suzanne Emmery had to wait about two hours for painkillers after her fall - Credit: Archant

The daughter of a dementia-stricken widow has spoken of her anger at Queen’s Hospital’s allegedly poor treatment of her mum.

Anne Emmery accompanied Suzanne Emmery, 89, at the hospital’s A&E following a fall at Chaseview Residential and Nursing Home last month.

Anne said despite arriving with a bloody head, Suzanne had to wait for about two hours for pain relief, as staff gave morphine to a young girl with “stomach pains”.

Anne said she was shocked at the treatment of her mum, who has lived in Dagenham since World War Two’s end.

“I’m angry because I wasn’t kept in the loop,” she said. “No-one seemed to know who her doctor was.”

Anne said after a confused Suzanne took the bandage from her head and blood ran down her face, a nurse questioned a doctor’s competency.

Anne, 57, said the nurse asked the doctor to send for porters, before asking: “Do you know how to use the system?”

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She said Suzanne, whose confusion had resulted in her trying to climb out of various beds during the visit, was then put in a bed without bars.

Anne said she raised concerns with staff, and was told somebody would come to watch Suzanne – but nobody did.

Anne said she was told at 11pm on August 18 her mum had been sent home – without discharge papers.

“We were told she was going to be kept overnight, which is the only reason we left her,” she said. “I know they’re busy but they didn’t seem to understand the issues or have enough doctors on.

“They need to change procedure – Mum deserves more.”

Anne said the hospital did a really good job looking after her Barking-born father, George Emmery, who fought as a British soldier in World War Two and spent his last days at Queen’s.

Queen’s Hospital’s deputy chief nurse Gary Etheridge said he was sorry to hear about the issues raised.

“I’m sorry Mrs Emmery’s family weren’t happy with the care she received,” he said. “We have been in touch with them to discuss their concerns.

“Our emergency departments can be extremely busy, and people have to be seen and treated in order of clinical need, but it is vital our patients feel supported and cared for.

“We will look closely at Mrs Emmery’s case and keep her family fully informed.”