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Mum wins her fight to get house heated

PUBLISHED: 12:11 08 February 2008 | UPDATED: 14:10 02 July 2010

A YOUNG mother was left without hot water or heating in her home for weeks because her housing association failed to fix her boiler. Carina Kemp, 28, of Valence Avenue, Dagenham, is a tenant of Circle Anglia and lives with her six-year-old daughter Ramona

A YOUNG mother was left without hot water or heating in her home for weeks because her housing association failed to fix her boiler.

Carina Kemp, 28, of Valence Avenue, Dagenham, is a tenant of Circle Anglia and lives with her six-year-old daughter Ramona.

She claims that this is not the first time she has encountered problems, frustrated Carina said: "This problem with the heating has been going on since the summer but since it was summer time I wasn't worried about it.

"Now it's one of the coldest months of the year and I can't even give my little girl a bath before she goes to bed.

"I have to take her round to wash at a friend's house so she is ready to go to school.

Carina called her MP Margaret Hodge who wrote to Circle Anglia chief executive, Mark Rodgerscalling for the repairs to be completed as soon as possible.

Carol Carter, managing director of Circle 33 Housing Trust, said: "We received a call from Ms Kemp on the 3rd January to report that her heating system was not working properly.

"An order was placed with our contractors immediately to repair the faulty system. "On the first visit on 7th January the contractor attended the property and discovered that parts were needed to complete the repair and ordered the required parts.

"Given further delay in sourcing the parts temporary heating was left for Mrs Kemp on the 11th.

"With the parts in hand the problem was resolved on 25th January and the heating is now working correctly."

They apologised and made a goodwill payment to Carina, while pledging to carry out a full investigation with their contractors.

Carina said: "Thank God they have finally done something about this but if I hadn't made a fuss they probably would have done nothing.

"Just over a year ago I was in hospital with pneumonia and I was scared it could happen again, or happen to Ramona.

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