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Pensioners moved from care home

PUBLISHED: 16:33 21 February 2008 | UPDATED: 14:12 02 July 2010

OLD FOLK have been moved out of a residential care home because it does not have enough staff to look after them. Barking and Dagenham Council decided to remove all 16 of the elderly tenants from the privately run Lisnaveane Lodge last week because of co

OLD FOLK have been moved out of a residential care home because it does not have enough staff to look after them.

Barking and Dagenham Council decided to remove all 16 of the elderly tenants from the privately run Lisnaveane Lodge last week because of concerns over staffing levels.

The action follows an unannounced visit to the home in Lodge Avenue, Dagenham, by officers from the Commission for Social Care Inspection (CSCI) on January 28.

They found there were not enough staff on duty, which was affecting residents' welfare.

Two of them were upstairs and needed to use the toilet, but nobody was free to help them. Another asked for a cup of tea, but there was no staff member to get it.

But care home owner, Fiona Waddell, has answered the criticism by explaining that a member of staff had suddenly called in sick at 5am that morning.

The inspectors also raised concerns about cleanliness at the premises.

Their report states: 'From observation, it was apparent that many parts of the home were not clean, such as bathrooms, some bedrooms, the corridors and lounges. The health and safety and welfare of residents was compromised.'

The inspectors also found clinical waste bins that were split and overflowing, causing a health hazard.

Some residents complained that they felt cold, and several radiators were found switched off.

Inspectors issued four notices demanding immediate action on staffing levels, the disposal of clinical waste, on cleaning the home, and ensuring it was properly heated.

A council spokesman said transport had been provided to move the residents to other homes.

He said: "The council took the decision to advise the users and their families about moving to alternative care homes, as the staffing levels in the service for certain shifts could not be guaranteed.

"On the whole, the staff are dedicated and caring, but the registered manager was leaving the company, and no replacement had been found, which caused concern."

A CSCI spokesman added: "CSCI has worked closely with Lisnaveane's owner and the council for some time to address concerns about the quality of care at the home, the adequacy of staffing, and the safety of residents.

"The Commission earlier issued enforcement notices to ensure that essential improvements were carried out.

"The owner has complied with these requirements but has not continued to sustain acceptable standards in other aspects of care."

Owner, Fiona Waddell, told the Post that on the day of the Commission's visit, a staff member had called in sick, and there had been no time to secure an agency replacement.

Mrs Waddell said the council had decided to move some tenants before the inspection, and that some had already begun moving, which was the reason why the home was not clean at the time.

The clinical waste bin was kept outside, and was due to be taken away next day.

She said she did not believe the rooms were cold, but that a resident may have turned off the radiators.

Mrs Waddell added that the lodge was still open and fully staffed, with a new management team being brought in soon.

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