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Police go back to the classroom

PUBLISHED: 15:29 22 May 2008 | UPDATED: 10:25 11 August 2010

LAW enforcers are going into the classroom to learn how to deal with members of the public, and to see things from their point of view. The groundbreaking scheme, a joint project between the police and the council, is the first of its kind in the country

LAW enforcers are going into the classroom to learn how to deal with members of the public, and to see things from their point of view.

The groundbreaking scheme, a joint project between the police and the council, is the first of its kind in the country.

It will see groups of workers such as police officers, police civilian staff, traffic wardens, parks police, and community support officers taking a part-time course lasting four months.

For one afternoon a fortnight they will take classes at Frizlands Learning Centre in Dagenham, run by tutors from the College of North East London.

Lessons will focus on how to deal with difficult situations, and how to see things from the public's point of view.

At the end of the course they will be awarded an NVQ in customer care.

Speaking to the first group of students at the official launch on May 9, Chief Supt Tony Eastaugh, Borough Commander, said: "Historically what we do is arrest people. What we haven't been so good at is non-confrontational encounters with the public.

"The only way we get better at that is to listen to people who are doing it, and to learn from the experts."

Keith Walder, who works on the front desk at Dagenham Police Station, is taking the course.

He said: "I think the course will be very beneficial. It will help us to see things from both perspectives.


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