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Estate agents denies claim that ex-employee carried out data breach

PUBLISHED: 07:30 06 February 2019

The Chadwell Heath branch of Your Move, which was investigated following allegations of a data breach. Picture: Google Streetview.

The Chadwell Heath branch of Your Move, which was investigated following allegations of a data breach. Picture: Google Streetview.

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An estate agents in Chadwell Heath has insisted there was no breach of its customers' privacy after it was alleged that an ex-employee had been taking confidential client data off the premises.

Your Move Glenwood launched an internal investigation after a concerned member of the public got in touch in November 2018.

The person claimed that a former employee had removed the details of between 14 and 50 people over the course of about 10 months, stashing print-outs at a property in South London.

But although the Recorder has seen evidence that clients were receiving personal contact from employees not acting on behalf of Your Move, the company has said no breach took place.

A spokeswoman said: “We confirm again that following an in-depth independent internal investigation we can provide assurances that there has been no breach of customer data privacy and that the ex-employee has no access to any customer data Your Move manages.

“In summary while we are not able to disclose details of our data security system, we are able to confirm that there has been no detrimental impact on the privacy of any of our customers.”

The branch in High Road provides services to customers with properties to sell or let in Chadwell Heath, Romford, Ilford and Dagenham.

Among the documents alleged to have been taken off the premises were emails sent to the sales team and valuation requests, detailing the names, addresses and contact phone numbers of prospective clients.

The ‘leads’ were also said to include clients’ reasons for getting in touch with Your Move, such as whether they were selling a property or looking for tenants.

The related documents were handed back to a Glenwood branch employee in late 2018.

The person who made the complaint told the Recorder: “Data protection laws have changed quite recently and it’s serious. Your Move has got estate agents in every town and their head office is not bothered about client data.

“They are more interested in keeping it quiet at other people’s expense and I don’t think that’s acceptable.”

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